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A Letter from our CEO

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A Letter from our CEO

March 18, 2020

As the effects of COVID-19 continue to reverberate through the travel and transportation industry, I wanted you to know that we are here for you.

We hope that you and your families remain safe and healthy. We would also like to express our heartfelt sympathy if you know anyone directly or indirectly affected by the virus. Many Government and Healthcare sites have provided helpful information to our business, as well as to bus & coach Operators in our community. The American Bus Association is an industry organization we are involved in, and we recommend visiting its ABA COVID-19 website, which provides several valuable resources. For our customers in Europe, Asia Pacific, and Mexico, we recommend regional-specific Industry websites as a great place to start. 

We’re here and online to support you during this trying time. Betterez’ roots are as a 'remote first' company and we are committed to supporting your business 24/7 by ensuring your ticketing system is up and running. If you need assistance, please do not hesitate to reach out to our support team. Our dedicated team is here to help you with any of your ticketing related challenges. When contacting our team we encourage you to highlight any unique situations as a result of COVID-19 where you may need additional assistance. We realize that many of you are encountering customer service and operational situations that are out of the norm. In addition, if you have more account management versus technical/support related questions please reach out.

You can use several features in your ticketing platform to enhance your customer service levels, improve communications, and make operational adjustments. Here is a list of some of the helpful features you can utilize:

  • Customer Service:
    • Communicate with your passengers about changes to specific services and routes with stations messages
    • Export passenger emails using our tickets report to send communications via your preferred email solution. 

  • Operational:
    • Move ticket functions to accommodate passengers (can be done in a transaction with multiple tickets). Note: this does not charge any change fee to passengers or you as the Operator.

    • Adjust schedule effective dates to postpone service on specific runs. You will need to ensure to either cancel or use the “Move” feature for tickets already sold on the now non-operational schedule. 

Again, we are here to support our valued customers and partners during this trying time and we wish the best for you, your families, and businesses. We realize there are a lot of communications circulating right now and we will continue to publish relevant and useful company, support, news and/or feature updates as appropriate.

Sincerely,

Tal Shalit,
Founder & CEO of Betterez